FAQ

No. Simply empty or remove food waste and place them back in the containers in which you received them.

No. Provided that your order is prepaid. However, for your peace of mind we advise that you have a representative receive and sign for the order upon delivery. It is also the customers responsibility to provide us with the operational times of the venue which we are to deliver to and pick up from as additional charges will apply if we have to return.

We accept all methods of payment for your convenience VISA, MASTERCARD, AMEX, DEBIT and CHEQUES. Cheques must be received 2 weeks prior to delivery unless they are certified.

Many factors determine proper tent sizing ie: number of guests, type of affair, dance floor, head table and property size. Our consultants will assist you with sizing once all of these factors have been determined.

At the time you place your order you have the option to choose an AM or PM delivery. You may call us the day of the delivery to receive a more accurate time of our arrival. You also have the option to book a dedicated delivery time at an additional cost, please call for details.

We advise our customers to place their orders as soon as possible. The earlier you place your order the less chance of being disappointed that certain items are not available. Place your order with your maximum numbers and call in to adjust as your function nears.

Yes. You will be charged a replacement fee for items that are damaged or broken while in your possession. We advise that you notify us immediately if any items arrive damaged or broken. All equipment should be protected from the elements.

Yes. All orders require a deposit to reserve the equipment for a specified date in our system.

Yes. Extra charges may apply to orders that are delivered or picked up outside our normal hours of operation.

The set up and dismantling of tables and chairs is not included in the rental or delivery charges. Set up and dismantle can be arranged in advance for $0.50/chair and $1.50/table.